Consumer Perspectives on Patient Experience 2021

This report is a follow-up to The Beryl Institute’s 2018 study, Consumer Perspectives on Patient Experience 2021 reveals the qualities healthcare consumers look for in a healthcare experience remains much the same, even during a global pandemic. The data also provides a clear call to action. In order for healthcare providers to remain viable and competitive long-term, they must reinforce their efforts to deliver an exceptional experience and focus on being genuinely patient/consumer-centered.