Infrastructure & Governance

Considering shared power and responsibility: Diabetic patients’ experience with the PCMH care model

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Infrastructure & Governance | Policy & Measurement

A Global Perspective on Experience Excellence: Examples from Around the World

Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of
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Infrastructure & Governance

Rebuilding Trust to Ensure Sustainability: One CAH’s Remarkable Transformation

On the Road with Phillips County Health Systems – August 2019 by Tiffany Christensen, CPXP When The Beryl Institute Team goes On the Road, some trips include more “road” than others. Getting to Phillipsburg, Kansas required 3 planes, a rental car and a long drive through miles of farm country. Getting the opportunity to learn
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Infrastructure & Governance

Experience Framework Lens: Infrastructure and Governance

Experience Framework Lens: Infrastructure and Governance Effective experience efforts require both the right structures and processes by which to operate and communicate and the formal guidance in place to ensure sustained strategic focus. The Why: Patients should be involved in healthcare governance because their lived experiences and perspectives help create a more patient-centered system. P/F
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