Close the Gap between Patient Expectations and Reality: How to Boost HCAHPS Scores
Barbara Lewis, MBA, Founder, Joan’s Family Bill of Rights
After spending two weeks in the ICU with her sister, Barbara wrote a document, Joan’s Family Bill of Rights, which outlined the wonderful care that she received, as well as opportunities for improvement among the healthcare personnel. This experience is the foundation of this presentation, which tells a poignant story, coupled with important research results, including HCAHPS score analysis. The goal of the presentation is to inspire the audience to connect with real patients and family members using vignettes that inform and motivate the listeners to change systems and alter behavior, which can increase the scores of specific HCAHPS survey questions. The presentation weaves personal stories with research results and shares concrete suggestions on how to close the gap between patients’ expectations and reality, boosting HCAHPS scores.
Related content
-
Patient Family & Community EngagementAdolescents with Cystic Fibrosis Expressing their Possible Selves through Photovoice: a Longitudinal Interpretative Phenomenological Analysis to Prepare a Peer Support Intervention for Healthcare Transitions
While the transition from pediatric to adult care has become a field of study and practice focused on preparing the adolescent to “become an adult with a chronic condition”, we are conducting participatory research to develop, implement, and evaluate a peer-support intervention aimed at supporting transition from pediatric to adult care for adolescents living with
Learn more -
Patient Family & Community Engagement
The patient ombudsperson’s experience of patient partnership and mutual understanding of rights
Mutual understanding between the patient and the healthcare professional can be considered a key factor of a positive patient experience in the care relationship. Mutual understanding can be promoted through patient partnership, which, in this personal and professional narrative, the author (a patient ombudsperson, known as patient ombudsman, and researcher of patient experience) describes as
Learn more -
Patient Family & Community EngagementDriving Healthy Behaviors through Social Support: The Role of Co-Responsibility in Weight Loss and Maintenance
The effectiveness of out of hospital lifestyle interventions in healthcare is likely co-dependent on social support from involved one’s. We sought to investigate the interrelationships between patient-partner Co-responsibility, Spousal Support, and Self-efficacy and the mechanisms through which they contribute to health behaviors and outcomes relevant to weight loss and maintenance.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Close the Gap between Patient Expectations and Reality: How to Boost HCAHPS Scores
$49.00
PURCHASE NOW