Charting Your Path: Elevate Your Patient Experience Career in 2025

COMPLIMENTARY – 12pm ET / 11am CT / 10am MT / 9am PT – As the new year begins, it’s the perfect time to reflect on your professional goals and identify the skills and experiences that will propel your career forward. Whether you’re just beginning your journey in patient experience or aspiring to earn the Certified Patient Experience Professional (CPXP) designation, The Beryl Institute is here to support you.
Join us for an engaging webinar where we’ll explore The Beryl Institute’s wide range of learning programs designed to meet you wherever you are in your professional journey. Discover the resources and opportunities available to help you achieve your goals and make 2025 your year of growth and impact.
Becky Reisinger, CPXP | Vice President, Learning and Professional Development, The Beryl Institute
*Please note the purpose of this webinar is to provide information about learning programs offered by The Beryl Institute. The session does not provide patient experience education credit (PXE).
Related content
-
Staff & Provider Engagement
HOPE Experience Essentials: The Next Generation of Service Standards at Mayo Clinic
Engaging employees in providing exemplary patient experience has been challenging for healthcare leaders in recent years given the pressures of the regulatory environment, increases in staff burnout and rising patient expectations. Amid these challenges, addressing patient experience remains a top priority for healthcare organizations. A novel intervention has been applied at Mayo Clinic with the
Learn more -
Culture & Leadership | Staff & Provider Engagement
Enhancing Patient Experience: A Night Shift ER Doctor’s Passion Project
Dr. Donald Wickline of Cone Health, drawing from his experience as a night shift emergency room physician, explores the art and science of communication from a staff/provider engagement perspective. He highlights Cone Health’s C.U.R.O. communication model as a crucial framework for navigating sensitive and critical conversations with patients. This model provides physicians, including Dr. Wickline,
Learn more -
Staff & Provider Engagement
From Forgotten to Heard: Improving Patient Care in Overcrowded EDs
After a difficult ED stay, patient advisor Joe helped drive improvements at Tampa General Hospital. With input from PFAC and the Inpatient Hold Steering Committee, changes like comfort kits and 24-hour rounding transformed hallway care. On his next visit, Joe felt heard and cared for.
Learn more