Caring for our caregivers in body, mind and spirit during the COVID-19 pandemic
Published August 5, 2020
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Culture & Leadership | Staff & Provider Engagement
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Complimentary – Change in healthcare is inevitable – and often challenging. Yet it’s essential for sustaining the patient experience behaviors and practices that matter most to patients and for bringing meaning and joy to the work of healthcare professionals. Change feels even harder when patient experience best practices fall short because real world circumstances and
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Staff & Provider Engagement
Assessing the Need for a Digital Pre-Visit Tool to Enhance Prenatal Care Preparedness and Satisfaction
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A new mixed-methods study shows that preparedness—not parity or other factors—is the strongest predictor of a positive prenatal care experience. Patients already turn to digital resources to prepare, suggesting a promising path for clinics to offer targeted pre-visit tools, especially for first-time moms.
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Staff & Provider Engagement
Building Collaboration Through a Volunteer Liaison Program
Published October 1, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – Discover how a Volunteer Liaison Program can transform your volunteer strategy by strengthening collaboration between staff and volunteers. This session introduces a structured model that empowers staff to serve as liaisons, improving communication, supervision, and alignment with departmental goals. Attendees will explore methods
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