Care Cards: The Impact of Meaningful Conversation and Understanding Patient Preference
Mandy Wearne and Janet Butterworth, Inspiration NW, United Kingdom
A good experience of care has two dimensions – what happens to me and how I feel about my care. In this session participants will learn how to use care cards as a tool to foster meaningful conversations between patients and health professionals to tap into the emotional aspects of care. The tool ensures staff knows what matters most to each individual patient in order to personalize their care. The caregiver spends a few minutes with a patient discussing eight simple, but powerful cards and then asks the patient to prioritize them based on their personal needs. In a feasibility study using care cards with 500 patients in acute care, 96% of patients reporting that the care cards were helpful in expressing care preferences and 83% of patients reported improved care as a result of using the care cards.
Related content
-
Patient Family & Community EngagementPatients’ Perceptions: A Group Differences Study Twelve Months Before and Twelve Months During a Worldwide Pandemic
The COVID-19 pandemic subjected healthcare systems’ to decreasing operational margins, enhanced regulatory scrutiny, and challenges related to patients’ expectations. Until now, there was a lack of empirical evidence studying patients’ perceptions prior to versus deep immersion into the pandemic. This quantitative non-experimental ex post facto causal-comparative study examined if and to what extent there were
Learn more -
Patient Family & Community Engagement
Trust Remains the Foundation of my Practice
Navigating healthcare while managing the complexities of disease, especially in elderly individuals, is challenging for both patients and their families. Physicians play a crucial role as pathfinders in this journey. However, physicians often experience burnout when dealing with patients and families facing complex illnesses. This narrative highlights the characteristics that enable physicians to effectively negotiate
Learn more -
Environment & Hospitality | Patient Family & Community EngagementDesigning for Pediatric Patient Experience: Expert Insights and Innovations in the Healthcare Built Environment
Incorporating patient-centered and participatory design into healthcare environments is a key strategy for creating spaces that are both supportive and functional. Engaging patients and their families in the design process ensures that these environments meet their specific needs and preferences, ultimately leading to better patient outcomes and experiences. This report shares the essential elements related
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Care Cards: The Impact of Meaningful Conversation and Understanding Patient Preference
$49.00
PURCHASE NOW