Building a System-Wide Experience Model
Patrick Ratchford, Vice President, Patient Experience, Carolinas HealthCare System, discusses four components of the ONE Experience Model demonstrating Carolinas commitment to Patients First Always _ including, informing and inspiring every person, every encounter, every time. Creating a consistent experience across multiple sites takes a lot of work, but by regularly connecting to purpose and the standard work outlined in the ONE Experience Model, organizations can have a framework to put patients first always.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events