Bridging the Diversity Canyon: Your next level of patient experience depends on it

For 16 years, the Agency for Healthcare Research and Quality (AHRQ) has reported on healthcare quality and disparities. The annual National Healthcare Quality and Disparities Report is mandated by Congress to provide a comprehensive overview of the quality of healthcare received by the general U.S. population and disparities in care experienced by different racial and socioeconomic groups. This case study proves that when the proper approach to highly effective communication and advocacy is implemented, there are positive outcomes that can significantly impact an organization’s performance around safe care, quality care, and patient centered care.