An organisational study into the impact of mobile devices on clinician and patient experience in Auckland, New Zealand

Related content
-
Culture & Leadership
Fundamentals of Patient Experience: A Development Pathway for Experience Professionals (Arabic/English) – July/August 2025
This interactive program, resulting in a Certificate in Fundamentals of Patient Experience, engages participants in the concepts central to excelling as a patient experience leader. This course is designed for those looking to advance in the experience profession and wanting to engage in conversations beyond the foundational concepts of patient experience. The program is framed
Learn more -
Culture & Leadership | Infrastructure & Governance
Aligning Experience to Drive Scalable, Sustainable Change
In today’s complex healthcare landscape, turning insights into meaningful action is critical. This webinar explores how experience alignment tools like journey maps, service blueprints, and prioritization frameworks can uncover hidden risks, align diverse stakeholders, and spark lasting transformation. Attendees will learn how these tools connect clinical, operational, and digital touchpoints, creating a clear, shared understanding
Learn more -
Culture & Leadership
Leading Patient Experience through Monthly Plans: Connecting Engagement to Outcomes
Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience into daily operations. To address this, OSF developed a step-by-step approach that enabled leaders to naturally incorporate patient experience best practices into their work. Monthly plans spelled out everything leaders needed to know to be successful, from purpose and role definitions
Learn more