Achieving a Compassionate, Person-Centered Organization by Design #PXTOGETHER -CALL for CASE STUDIES VALUE & IMPACT of PATIENT EXPERIENCE
In 2011, executives at Adventist Health Howard Memorial were planning for construction of a new hospital building expected to open in 2015. They recognized the need to involve the staff and community in reassessing their organization’s culture so they could develop a comprehensive plan for matching the positive changes in the physical environment with a deliberately designed organizational culture of compassion, excellence and engagement.
Related content
-
Patient Family & Community Engagement“Not Your Father’s Heart”: How Healthcare Discrimination for Neurodivergent Patients Taught Me About the Human Experience
It is easy to assume all patients who come into a hospital for acute crisis care have a clear understanding of how their experience will be facilitated. When a patient is neurodivergent, they cannot always agree to needed intervention. This is exacerbated by the “poor timing” of questions portrayed to impact the critical care received,
Learn more -
Patient Family & Community EngagementConsumers’, Family Members’, and Health Practitioners’ Perspectives on Increasing Activity Engagement of Older Patients Admitted to Geriatric Hospital Units
The aim of this study was to explore the perspective of consumers, family members, and health practitioners on increasing patient activity engagement in a Geriatric Evaluation and Management (GEM) Unit. This study followed a qualitative phenomenology approach. Semi-structured interviews were conducted, audio-recorded and transcribed verbatim with consenting patients (n = 12), family members (n =
Learn more -
Patient Family & Community EngagementA Passage of Advocacy and Listening: How My Name and Experiences Shaped My Purpose in Healthcare
By Typhany Morrison-Brooks I was born Madelyn Morrison without a middle name because my mother wanted me to have the space to choose one someday. I arrived a couple of months early, weighing just 4 pounds. They had already picked “Madelyn” for me, but as I lay in the incubator, I flipped myself over, earning
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Achieving a Compassionate, Person-Centered Organization by Design #PXTOGETHER -CALL for CASE STUDIES VALUE & IMPACT of PATIENT EXPERIENCE
$275.00
PURCHASE NOW