A Multilingual Approach to Telehealth and Electronic Records
Published August 19, 2022
Cory Markert, Sales Manager at LanguageLine Solutions, shares the impact of providing on-demand interpreters and access to multilingual patient portals on patient experience
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Innovation & Technology | Patient Family & Community Engagement
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Complimentary – When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders
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Breaking Barriers to Meaningful Patient and Family Engagement in Virtual PFACs
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This learning bite explores how one healthcare team tackled common barriers to virtual Patient and Family Advisory Councils (PFACs)—from digital access and confidence to staff readiness and structure. Through practical strategies and a spotlight on a real-world story, M Health Fairview offers a roadmap to more inclusive, impactful patient engagement.
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Game On: Growing a Gaming and Technology Program that Improves Patient Experience
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In this learning bite, a dedicated Child Life Technology Specialist role helped one hospital safely expand gaming, VR, and tech resources for patient experience. By adding safeguards and better support, the program increased entertainment access, protected patient privacy, and boosted satisfaction for kids and families.
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