A Global Perspective on Elevating the Human Experience in Healthcare

This white paper from The Beryl Institute’s Global Council brings together powerful insights and personal accounts from individuals around the world who are dedicated to advancing the conversation on human experience in healthcare. Featuring contributions from practitioners across nine countries, the paper offers a diverse and compelling look at how different nations have responded to the call to prioritize human experience—particularly in the face of the global COVID-19 pandemic. These international perspectives highlight both the challenges and innovations that emerged during this unprecedented time, demonstrating how focusing on experience can drive meaningful outcomes for patients, families, and care teams. The paper serves as both a reflection and a call to action, encouraging continued global collaboration in shaping a more compassionate, connected healthcare system.
Related content
-
Patient Family & Community Engagement
Hope for Healthcare
Members of The Beryl Institute’s Global Patient and Family Advisory Board wish you happy holidays. As 2024 draws to a close, we asked our members to jot down their hopes for healthcare as we welcome the upcoming new year. Tony Serge: My hope for healthcare is for leadership, providers, and staff to work together with
Learn more -
Patient Family & Community Engagement
Elevating Pediatric PX: Culture, Champions & the Power of Parent Advisors Episode Summary
This episode explores the evolution of a pediatric Patient Experience. Dive into core values, shared ownership, and practical strategies for building trust, driving change, and creating meaningful experiences for children, families, and staff.
Learn more -
Patient Family & Community Engagement
The patient ombudsperson’s experience of patient partnership and mutual understanding of rights
Mutual understanding between the patient and the healthcare professional can be considered a key factor of a positive patient experience in the care relationship. Mutual understanding can be promoted through patient partnership, which, in this personal and professional narrative, the author (a patient ombudsperson, known as patient ombudsman, and researcher of patient experience) describes as
Learn more