A Framework for Improving Parent Satisfaction with the Inpatient Pediatric Admission Process
Published January 29, 2019
The Aga Khan University Hospital (AKUH) developed a process to iimplement a communication and accountability strategy to engage all relevant hospital staff with whom the family interacts during the child’s admission process, hence improving their satisfaction with the service quality and improving patient experience.
Related content
-
Environment & Hospitality
Designing a Safe and Comprehensive Gluten-Free Menu to Improve the Human Experience
Published September 30, 2024
Discover how patient feedback at UNC Hospitals led to a comprehensive overhaul of gluten-free food safety protocols. This initiative targeted cross-contamination by establishing dedicated preparation areas for gluten-free items and enhancing staff training on allergy management. Beyond improving safety and expanding menu options, this project fostered stronger cross-functional collaboration and demonstrated a deeper organizational commitment
Learn more -
Environment & Hospitality | Patient Family & Community Engagement
Elevating the Emergency Department Experience: The Impact of Experience Ambassadors
Published April 16, 2025
By Jill Koss, Cook Children’s Medical Center At Cook Children’s Medical Center, we are committed to continuous innovation to enhance the patient and family experience. One key area of focus has been our Emergency Department (ED), where we identified an opportunity to improve the experience of waiting—both in the waiting area and after patients are placed
Learn more -
Environment & Hospitality | Patient Family & Community Engagement
Reimagining the Non-Clinical Patient and Family Environment
Published January 22, 2024
So much of healthcare journeys focus on precise treatment protocol to address a medical issue, and clinical experiences are oftentimes the only area of interest. But what happens when you prioritize non-clinical experiences within a hospital setting? This is what St. Jude Children’s Research Hospital set out to do when developing Family Commons, a new
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
A Framework for Improving Parent Satisfaction with the Inpatient Pediatric Admission Process
$275.00
PURCHASE NOW