A Department Playbook – Keys to Creating Your Culture of Always
Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems, shares how having a department playbook displays an organization’s common purpose, language and set of tools while also creating a unified approach to patient experience strategy across all teams.
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Culture & Leadership | Staff & Provider EngagementRising Strong: Team Resilience Strategies
2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for an insightful webinar where we’ll share practical resilience tools and strategies that greatly enhanced the well-being of a 50-member caregiver team. This team, which manages complaints and grievances for 33 hospitals and 385 clinics across four states, saw their Patient
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Culture & Leadership | Staff & Provider EngagementUnleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care
During this webinar, attendees will gain insights into strengthening their current leader rounding program by adopting a collaborative team-based approach, employing targeted and purposeful questioning and implementing a structured escalation and resolution framework. Participants interested in establishing a new leader rounding initiative will find this program equally valuable in providing essential guidance and best practices
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Culture & LeadershipA Human Experience Pioneer in Brazil
Marcelo Alvarenga, CEO of ConectaEXP Brazil, joins Jason Wolf, CEO & President of The Beryl Institute to discuss his passion for education in the healthcare experience space in Brazil. Listen in as Alvarenga describes the innovative efforts he has helped lead that have inspired Brazilian healthcare institutions to commit to a focus on human-centered care.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events