On the Roads
Showing 65–80 of 88 results
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Culture & Leadership | Environment & HospitalityRedefining Possible: Lessons from a Specialty Rehab Hospital
On the Road with Craig Hospital – January 2016 by Stacy Palmer This month’s On the Road highlights the incredible opportunity to learn from organizations that may seem vastly different from your own. I had the privilege to spend time at Craig Hospital, a 93-bed specialty facility near Denver, Colorado. Solely focused on helping people
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Patient Family & Community EngagementReflections on Patient Experience Conference 2015
On the Road – Patient Experience Conference 2015 – April 2015 by The Beryl Institute Team Patient Experience Conference 2015 officially opened with the voices, faces and stories of patients and families. From practice settings to long-term care residents, from adult care to pediatrics, these families and individuals helped answer a critical question – what
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Culture & Leadership | Infrastructure & GovernanceReinforcing “I am the Patient Experience”
On the Road with GRHealth – January 2014 by Jason A. Wolf I was honored to spend time recently with the team at Georgia Regents Health (GRHealth) in Augusta, GA. My visit was a combination of opportunity to listen and learn and a chance to speak and share as part of GRHealth’s Patient- and Family-
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Culture & Leadership | Patient Family & Community EngagementReinforcing a Commitment to Community
On the Road with The MetroHealth System – October 2016 by Jason Wolf As part of our Regional Roundtable Meeting in Cleveland this year I was honored to spend time On the Road with the team from MetroHealth. What I learned and experienced directly was a passion and commitment to experience excellence grounded in a
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Infrastructure & GovernanceService Excellence – Every Patient, Every Time
On the Road with UC Irvine Healthcare – January 2011 by Jason A. Wolf On a recent trip to California I had the welcome opportunity to visit with the team at University of California Irvine Healthcare. My hope was to be able to frame a clearly defined effort focused on improving patient experience and get
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Culture & LeadershipSystematizing the Patient Experience: Persona a Persona
On the Road with Quirónsalud – November 2018 by Jason A. Wolf, Ph.D., CPXP Our latest On the Road took us to the facilities of Centro Medico Teknon (Teknon Medical Center) in Barcelona, part of the Quirónsalud healthcare system. I also had the honor to be in Barcelona for the I Seminario Internacional de Experiencia
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Patient Family & Community EngagementThe “Power of One”: Creating Excellence in Patient and Family Experience for Many
On the Road with Children’s National Medical Center – January 2012 by Jason A. Wolf I had the honor to start our 2012 On the Road series at Children’s National Medical Center in Washington, DC. Children’s National is the only exclusive provider of acute pediatric care in the metropolitan Washington area, and is the only
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Patient Family & Community EngagementThe Christiana Care Way: A Focus on Culture, Collaboration & Community
On the Road with Christiana Care Health System – November 2016 by Deanna Frings & Natalie McKay As part of our Regional Roundtable event in Delaware last month, we had the opportunity to go On the Road with the team at Christiana Care Health System. It was an honor visiting with the Patient Experience Team
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Culture & LeadershipThe Definition of Patient Experience in Action
On the Road with Ochsner Health System – January 2013 by Jason A. Wolf My January On the Road led me to the banks of the Mississippi to Ochsner Health System in New Orleans. As I entered the lobby atrium to meet my host Patrice Vance, System VP of Quality and Safety, I was immediately
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Culture & LeadershipThe Importance of Connection
On the Road at Newport Beach Regional Roundtable – November 2013 The Beryl Institute’s Regional Roundtable series remains a central component of our efforts to support and reinforce the power of connection, collaboration and sharing of ideas. These concepts are central to an effective community of practice and have been our commitment at the Institute
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Infrastructure & GovernanceThe Importance of Culture and the Power of Intention in Impacting the Patient Experience
On the Road with Scripps Health – July 2012 by Jason A. Wolf Our July On the Road took me to the Scripps Health and the blue skies and ocean breezes of San Diego, CA. The visit included hospitals driving new care processes and those living through the strains of construction and growth, from emergency
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Culture & Leadership | Infrastructure & GovernanceThe Patient Experience Journey: From Warm Welcomes to Fond Farewells
On the Road with Inova Fair Oaks Hospital – August 2011 by Jason A. Wolf Our latest On the Road took us to Inova Fair Oaks Hospital (IFOH), just minutes from Washington, DC. With the cacophony and chaos inside the Capitol Beltway these days, the quiet and calm of IFOH played a stark contrast. After
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Environment & Hospitality | Patient Family & Community EngagementThe Power of All: Engaging Individual and Collective Focus to Improve Care Experiences
On the Road with Ann & Robert H. Lurie Children’s Hospital – February 2018 by Natalie McKay and Stacy Palmer, CPXP Our latest On the Road took us to the warmth and comfort of Ann & Robert H. Lurie Children’s Hospital of Chicago on an otherwise cold and stormy winter day. Located in the heart
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Culture & Leadership | Infrastructure & GovernanceThe Power of Collaboration in Patient Experience Improvement
On the Road with Value Health Partners – August 2014 by Jason A. Wolf, Ph.D. My August On the Road provides a new perspective and a variation from our typical story of a single site visit. More so, it reinforces a critical point we have worked to support and encourage through our work at The
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Culture & Leadership | Patient Family & Community EngagementThe Power of Community
On the Road at Patient Experience Conference 2013 – April 2013 by Jason A. Wolf At The Beryl Institute one of the first efforts we put in place, in conjunction with framing the definition of patient experience and establishing a patient experience grant program, was our On the Road series. The idea of this effort
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Infrastructure & GovernanceThe Power of Connection: Celebrating Community
On the Road at our first 10 Roundtables – October 2015 by Jason Wolf, Deanna Frings and Stacy Palmer Every fall members and guests of The Beryl Institute gather at Regional Roundtable events to network and share best practices around patient experience improvement. Since the program began in 2011, ten of these events have occurred,
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