On the Roads
Showing 17–32 of 88 results
-
Patient Family & Community EngagementA Strategic Perspective on the Patient Experience
On the Road with WellSpan Health – October 2013 by Jason A. Wolf Our October On the Road led me to the rolling hills of central Pennsylvania and the first signs of fall. But amidst the cooling air and changing leaves was a healthcare system hard at work on a broad effort to impact the
Learn more -
Culture & LeadershipA System Commitment to Improving Patient Experience
On the Road at the Dignity Health Patient Experience Summit – March 2013 by Jason A. Wolf Actions Do Speak Louder Than Words In my travels and conversations with healthcare leaders, I often “hear” how important patient experience is to their efforts. “Of course it is a focus of all we do,” one leader might
Learn more -
Infrastructure & GovernanceA System’s View on the Continuum of Care
On the Road with Baylor Health Care System, Dallas, TX – November 2010 by Jason A. Wolf, Executive Director, The Beryl Institute Framing the Journey The inaugural edition of On the Road with The Beryl Institute literally became just that – a two-day road tour. Our host for this month’s visit, the Baylor Health Care
Learn more -
Patient Family & Community Engagement | Quality & Clinical ExcellenceA Tribute to Excellence through Human Warmth
On the Road with Hospital Sírio-Libanês – September 2017 by Jason Wolf, PhD A Foundation of Collaboration My latest On the Road took me back to the warm and welcoming streets of São Paulo, Brazil and the Hospital Sírio-Libanês, an integrated system with units in both the private and public health sectors and reaching from
Learn more -
Culture & Leadership | Staff & Provider EngagementAn Evolution of Experience
On the Road with Kaiser Permanente & Care Experience in the East Bay – January 2019 by Jason A. Wolf, Ph.D., CPXP Our latest On the Road took us to the great city of Oakland, and specifically to Oakland Medical Center part of Kaiser Permanente and their community of healthcare services in the East Bay.
Learn more -
Infrastructure & GovernanceAn Integrated Approach to Patient Experience Performance
On the Road with Carolinas HealthCare System – July 2014 by Jason A. Wolf, Ph.D. Our latest On the Road took us from last month’s look at the power of intention at a visionary community hospital to one of the most comprehensive integrated patient experience efforts I have had the chance to encounter. My visit
Learn more -
Patient Family & Community EngagementAn Unwavering Commitment to Patient-Inspired Care without Boundaries
On the Road with William Osler Health System – July 2013 by Jason A. Wolf Patient-Inspired Care Continuing the global dialog on patient experience improvement I was honored to be invited to William Osler Health System (Osler) in Brampton, Ontario, Canada to speak at the community kick off of their new strategic plan. I also
Learn more -
Culture & LeadershipAn Unwavering Commitment to the Human Experience in Action
On the Road with Stanford Health Care – November 2017 by Jason A. Wolf, PhD, CPXP Our latest On the Road took me to Stanford Health Care. I arrived to a scene of early morning healthcare bustle, the sounds of a construction site for the new facility just awakening and creaking its sleepy bones, the
Learn more -
Culture & Leadership | Infrastructure & GovernanceBack on the Road, Virtually
On the Road with University of Chicago Medicine, Virtual – December 2020 by Stacy Palmer, CPXP and Terri Ipsen, CPXP We began our On the Road program over 10 years ago, just after establishing The Beryl Institute as a membership organization, as a means to highlight challenges and successes in driving experience excellence. The series
Learn more -
Infrastructure & GovernanceBeing Better Together: Creating High Reliability and Experience Excellence
On the Road with Cincinnati Children’s – March 2014 by Jason A. Wolf As I began my third visit to a children’s hospital in our On the Road series, I was reminded of how much the pediatric setting magnifies the intensity, emotion and miraculous nature of the healthcare experience. As I entered the main hallway
Learn more -
Culture & Leadership | Environment & HospitalityBridging the Gap between Acute Care and Home
On the Road with Spaulding Cape Cod – June 2013 by Stacy Palmer Our June On the Road took me to the quaint and historic towns along Cape Cod, Massachusetts at the start of their summer season. Nestled within the scenic landscapes, near the beautiful East Coast beaches, lies Spaulding Cape Cod of the Spaulding
Learn more -
Culture & LeadershipBuilding a Culture of Engagement as the Foundation for Patient Experience
On the Road with Keck Medicine of USC – March 2016 by Stacy Palmer Our latest On the Road visit took us to Keck Medicine of USC, a thriving academic medical system in the Los Angeles area that, in a short time, has transformed its organizational culture to encompass a committed focus on employee engagement
Learn more -
Infrastructure & Governance | Patient Family & Community EngagementBuilding a Legacy to Honor the Service and Sacrifices of U.S. Veterans
On the Road with Southeast Louisiana Veteran’s Healthcare System – November 2015 by Stacy Palmer Our latest On the Road took me to the spirited city of New Orleans where the Southeast Louisiana Veteran’s Health Care System has recovered from the devastation of Hurricane Katrina over 10 years ago with amazing determination and an unwavering
Learn more -
Patient Family & Community Engagement | Staff & Provider EngagementBuilding a System-wide Commitment to Patient Experience Excellence
On the Road with Centra Health – September 2016 by Stacy Palmer This summer I had the opportunity to spend two days nestled in the foothills of the Blue Ridge Mountains engaging with Centra Health as they kicked-off a system-wide patient experience focus. Located in Lynchburg, Virginia, Centra is a regional non-profit healthcare system providing
Learn more -
Patient Family & Community Engagement | Staff & Provider EngagementCaring Inclusively: One system’s commitment to experience and mental health for patients and employees alike
On the Road with Sutter Health, Northern California – November 2019 by Tiffany Christensen, CPXP Our latest On the Road took me to Sutter Health, a large integrated health system in Northern California with over 53,000 employees, 14,000 physicians and advanced practice clinicians, 24 hospitals, 2,000 ambulatory clinics and eight behavioral health centers. Looking through
Learn more -
Infrastructure & GovernanceConnecting Quality, Safety and Patient Experience
On the Road with Cook Children’s Medical Center – March 2015 by Michelle Garrison and Stacy Palmer Our latest On the Road took us to Cook Children’s Medical Center, part of Cook Children’s Health Care System, a not-for-profit, integrated pediatric system based in Fort Worth, Texas. An institutional member of The Beryl Institute, Cook Children’s
Learn more
