 |
Jason A. Wolf, PhD, CPXP President & CEO The Beryl Institute |
 |
Tiffany Christensen, CPXP Vice President Experience Excellence The Beryl Institute |
 |
Stacy Palmer, CPXP Senior Vice President & COO The Beryl Institute |
Published March 2, 2026
In this episode, Jason Wolf sits down with Laura Wood, Executive Vice President of Patient Care Operations and System Chief Nurse Executive at Boston Children’s Hospital. As a nurse leader, Dr. Wood shares what it takes to lead the nursing operations of one of the world’s top-ranked pediatric hospitals while keeping the human experience at
Published February 2, 2026
Evan Steele, Founder and CEO of rater8, reinforces how first impressions shape the human experience in healthcare. From a frustrating hotel check-in in Prague to building a platform that helps healthcare organizations listen, learn, and improve in real time, Evan shares the origin story behind rater8 and the philosophy of the “art of the warm
Published January 15, 2026
Dr. Jamie Colbert, a hospitalist at Mass General Brigham and Chief Medical Officer of Commure, joins the podcast to discuss how ambient AI is reshaping clinician presence, wellbeing, and patient trust—and what healthcare leaders must do to ensure AI enhances the human experience.
Published November 10, 2025
In this episode of To Care Is Human, host Jason Wolf sits down with Anne Marie Hadley, Chief Experience Officer for New South Wales Health, to explore what it means to lead with courage, compassion, and authenticity. From her personal journey shaped by resilience and empathy to her groundbreaking work designing kindness into one of
Published October 27, 2025
In this episode, we sit down with Dr. Swati Mehta of Vituity and Dr. Terrance McGovern and the Director of Nursing, Robyn Dodds, from Marian Regional to talk about how they’re helping teams reconnect with the human side of emergency care. They share how a simple communication tool called F.A.S.T.—First impression, Acknowledge, Sit/Say/Slow down, and
Published October 6, 2025
In this PX Marketplace edition of To Care is Human, Stacy Palmer speaks with Kristen Valdes, CEO of b.well, about her personal journey as a mother advocating for her daughter and how it inspired a mission to simplify healthcare. Kristen shares insights on patient rights, data transparency, and the future of digital access, highlighting how
Published September 29, 2025
Jason Wolf sits down with Tyler Gegen to discuss his intentional path into patient experience leadership. Tyler shares how curiosity, relationships, and a focus on humanity continue to shape his work and the future of healthcare.
Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us weekly as the Institute shares conversations with those leading, delivering, and receiving care.
"Leading the Conversation” is where we engage in the global conversation on improving patient experience through the eyes of those leading and driving change across the continuum of care and elevate the importance of the human experience at the heart of healthcare.
“Humans in Healthcare” is where we examine The Beryl Institute’s 8 Strategic Lenses of The Experience Ecosystem through the eyes of those delivering and receiving care. By hearing stories from the frontlines, we elevate the human experience in healthcare.
"PX Marketplace Series" highlights the important contributions of solution providers to the experience movement through conversations with senior leaders of organizations committed to transforming the human experience in healthcare.