Profile
Relias XM is Relias’ experience management solution designed to help healthcare organizations understand and improve the experiences of patients, families, residents, clients, and staff. It combines real-time feedback, automated surveys, and actionable analytics to pinpoint what matters most across the care journey. With XM, organizations can quickly identify issues, uncover root causes, and drive meaningful improvements that enhance satisfaction, quality outcomes, and loyalty. Tailored for healthcare - Relias XM provides flexible survey tools, dashboards, and workflows that fit each setting’s needs. It empowers leaders and frontline teams with clear insights so they can make data-driven decisions that elevate care delivery and strengthen relationships, while enhancing the organizations online reputation.
Services
Patient Experience
Relias patient experience software transforms the care journey with real-time feedback, helping organizations target improvements, elevate quality, and deliver exceptional experiences that strengthen trust, drive patient loyalty and ensure a healthy bottom line.
Patient ExperienceEmployee Experience
Relias employee experience software helps healthcare organizations engage, support, and motivate their workforce by identifying improvement opportunities and elevating staff voices to shape decisions, strengthen culture, and improve retention.
Employee ExperienceReputation management
Relias reputation management helps healthcare organizations boost their brand by driving positive reviews from both staff and patients by encouraging satisfied respondents to share more on sites like google, yelp, indeed or glassdoor- strengthening online reputation with smart, streamlined software.
Reputation management"Being able to quickly access such incredible comments and pull a report of them – around 2- 3 minutes – was critical. Our ED began pulling the positive comments and sharing them at every huddle, which helped remind our providers, clinicians and associates of why they show up every day and what a difference they are making. The same for NICU and our hospitalists. Being able to capture moments while they occur is such an advantage. Same day recognition is a very impactful thing! Because of the ease and quick access to this data, we created a section in our organizational newsletter and a web page on our intranet of positive comments and experience champions that are highlighted by our patients and families. The comments are also on our digital boards throughout the hospital for all to see to help build moral."
- Kat Burton, CPXP, Director of Patient Experience
“Relias gives us a live insights into the overall sentiment of our patients on the floor of the ED while equipping us with the information to make immediate changes when necessary. This is the real value of this tool.”
- Claude Stang, RN, Executive Director of the Emergency Department, Cedars-Sinai
"Relias’s real-time feedback mechanisms allow us to gather insights when they’re fresh on the patient’s mind and they can recall the details of their experience and the specific staff and providers that had a positive impact."
- Debra Rosen, RN, MPH, Director of Quality, Health Equity and Innovation NEVHC