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Services
Shared Decision-Making
Cemplicity’s Shared Decision-Making solution strengthens early consultations by promoting clear, collaborative communication between patients and clinicians.
By combining patient-reported outcomes (PROMs) with shared decision-making tools, providers gain deep insights into how early conversations shape long-term results, guiding better care strategies and reducing post-treatment complaints.
Patients feel more informed, engaged, and reassured in their choices, leading to fewer misunderstandings and more positive experiences throughout their care journey.
Pre-Admission Experience
Cemplicity’s Pre-Admission solution streamlines the start of the patient journey with light, accessible surveys that make it easy for patients to engage, without the burden of complex questions.
By collecting the right information early, care teams can plan more effectively, ensuring the right resources are in place from day one. This improves clinical preparedness and builds patient confidence and reassurance before treatment begins.
With clear, timely communication, the pre-admission process becomes a powerful first step, shaping better outcomes and smoother experiences across the entire journey.
Service Recovery
Cemplicity’s Service Recovery solution helps healthcare providers respond to patient concerns in real-time, resolving issues before they escalate and demonstrating a genuine commitment to care.
By capturing immediate feedback, it uncovers recurring issues, fuels continuous improvement, and strengthens patient-provider relationships through empathy and accountability.
The result? Better patient experiences, higher Net Promoter Scores, and a stronger brand reputation—turning negative moments into lasting loyalty
Post-Care Experience
Cemplicity’s Experience Feedback solution captures what matters most to patients through simple, effective tools like Net Promoter Score (NPS) and Patient-Reported Experience Measures (PREMs).
By systematically collecting post-care feedback, healthcare providers gain clear insights into satisfaction, loyalty, and service quality. These insights drive targeted improvements that enhance outcomes and elevate the patient experience.
Higher NPS scores come with stronger referrals and retention, powering both better care and sustainable growth for your organisation.
“We have purchased a number of software solutions over the past few years and the Cemplicity team has without a doubt proven itself to be the clear leader in client support and added value services.”
Kensington Private Hospital
“The quality of the feedback is so much better… and far surpasses any of the other systems. To me, it’s about how we are going from a quality service and safety service from a patient’s perspective. Cemplicity has changed our world.”
Sally Holmes, Quality Manager and Infection Control Coordinator at Lakeview Private Hospital
“Helps us represent the views of our clients so we can be more customer centric and design around outcomes that matter to them.”
Southern Cross Health Society