FeedbackNow unlocks real-time insights to elevate patient experience. Our simple solutions empower staff with actionable data to drive meaningful improvements across the organization.
By gathering real-time signals from patients and employees, we shine a light on the key drivers of experience and operational efficiency. Leadership can focus efforts for better HCAHPS scores, reduced costs, and greater patient retention over time.
Our comprehensive, real-time understanding of all factors influencing the patient journey, from enrollment to discharge and beyond, helps hospitals optimize each touchpoint. Installation is quick and needs no personal information, network access, Wi-Fi, or obtrusive cabling.
This leads to happier, healthier patients, more engaged employees, and sustainable improvements in efficiency.
Insight into patient feedback has never been more accessible or actionable. Get an accurate, real-time pulse on performance to inform continual improvement across the organization. By placing experience at the heart of operations, FeedbackNow helps hospitals deliver more human-centered care.
Services
Real-Time Patient Experience Tracking
Detect and address drops in patient experience to improve satisfaction, retain patients, and enable dynamic adjustments before patients leave unhappy. Frictionless collection devices collect more specific and honest feedback so you can make adjustments that actually improve HCHAPS scores and survey results without having to wait to see if changes are working.
Noise Monitoring and Management
Reducing noise in a hospital helps patients with recovery and improves overall experience. FeedbackNow allows you to monitor noise in specific locations, alerts you when noise levels spike above acceptable levels, and can even show how noise levels impact patient experience.
Improve Operations and Team Communication
Instant alerts connect nurses and patients directly to the right team, reducing nurses' nonclinical workload, easing burnout, and empowering patients with greater autonomy in an environment where they have little control. Optimize operations and know exactly where teams need to focus.
One Platform for Everything
And we mean everything. Whether you’re using our devices to collect real-world signals or have your own devices or additional data points, our powerful platform can ingest almost any data and find correlations that are impacting your operations and patient experience. View your entire operation from one place!
Sponsored Content
PX Learning Bite
Using the Right Tools to Uncover the Hidden Factors Impacting Patient Experience
The Beryl Institute does not play the role of broker between the organization and the resource provider, so please contact directly the organizations in the PX Marketplace to inquire about their offerings. The Beryl Institute is not responsible for the outcomes of any arrangements made between the two parties.
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