Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place. Patient experience shapes who an organization is. It guides their actions and behaviors, directs the choices they make, and it frames how they engage with those who make up their workforce and those in their care.
Fundamental to experience is the idea that, in healthcare, we are human beings caring for human beings. We have hand-selected five resources that we believe will help you get started on your experience journey.
Defining Patient Experience & Human Experience
Patient Experience
We define it as: “The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.”
Human Experience
We believe human experience is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve. While the patient remains at the center of all we do in experience, the term human experience defines a broader commitment to people who are both receiving and providing care.
Body of Knowledge (BOK) Experience Movement: From Foundations to the Future Module
Dig Deeper into your Learning & Professional Development
As an introduction to the field of experience, we invite you to view a complimentary BOK module, “Experience Movement: From Foundations to the Future.” This course looks at the history of the experience movement to address patient rights, patient advocacy and overall patient experience as well as explores foundational elements of elevating the human experience in healthcare today and in the years ahead.
A road map of the critical components of successful patient experience efforts are defined in the eight Guiding Principles for Experience Excellence. These principles offer strategic actions that organizations can apply to drive efforts forward.
Experience Framework breaks down the integrated components of healthcare into eight strategic lenses. Our Experience Assessment, based on the framework, makes it easy to assess your organization’s strengths and opportunities for improvement and provides a means to educate and engage others and build specific strategic actions to address and improve experience in your organization.
New professionals to experience use the Experience Framework to guide their work.
PX Connect is a member-only online community that allows you to connect among peers. It offers a forum for exchanging ideas and allows you to benefit from the experience, knowledge and wisdom of others.
Consider becoming a member of The Beryl Institute and start collaborating with others on PX Connect today!
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Guiding Principles for Experience Excellence
Experience Framework
