In Human Experience in Action: Insights and Opportunities for Transforming Healthcare, over 40 executive experience leaders show why and how they focus relentlessly to ensure the human experience does not get lost. These leaders, members of The Beryl Institute's Experience Leaders Circle, have joined together not merely to frame the essential ideas that can lead to experience excellence but, more importantly, to share the practical actions that leaders and organizations can take to realize concrete results.

Written for healthcare executives, managers, and experience leaders who influence culture, strategy, and operations within healthcare organizations, this book affirms that human experience must be a strategic imperative for every healthcare organization.

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Contributors

Human Experience in Action was made possible by the knowledge, experience, and perspectives of more than 40 executive experience leaders. We are grateful for their thoughtful contributions and for the expertise they shared to help turn ideas into practical action for healthcare leaders and organizations.

  • Katie Arnett - UK King’s Daughters Medical Center
  • Shelly Barber - Cone Health
  • Barb Bobula - Allegheny Health Network
  • Katie Boemecke - Intermountain Health
  • Edison Bond - Episcopal Health Services
  • Chris Brainard - EmbodyXR & Catalyst Advisory
  • Brian Carlson - Cleveland Clinic
  • Megan Chavez - Cook Children’s
  • Alan Dubovsky - Cedars-Sinai Medical Center
  • Rick Evans - NewYork-Presbyterian
  • Bryanna Gallaway - Sutter Health
  • Elizabeth Garcia - UT MD Anderson Cancer Center
  • Kristi Gay - Baptist Memorial Health Care
  • Tyler Gegen - UnityPoint Health
  • Sven Gierlinger - Northwell Health
  • Kevin Gwin - University of Tennessee Medical
  • Anne Marie Hadley - New South Wales Health, Australia
  • Terri Hepp - Centralus Health
  • Suzanne Herman - UNC Health
  • Lori Hulse - Jefferson Health
  • Julie Kennedy Oehlert - ECU Health
  • Nicole Kirchhoffer - Maimonides Medical Center
  • Helena Kowalewski - MaineHealth
  • Carol Lewis - University of Texas MD Anderson Cancer Center
  • Devin Lippert - Michigan Health
  • Jill Mabry - Novant Health
  • Dwight McBee - RWJBarnabas Health
  • Stacey Mueller - Froedtert ThedaCare
  • Sue Murphy - Tampa General Hospital Brooksville and Spring Hill
  • Brant Oliver - Dartmouth Health and Geisel School of Medicine
  • Jennifer Carron Passon - Sodexo Healthcare and Senior Living
  • Linh Dang Perrino - Cook County Health
  • Mari Ransco - University of Utah Health
  • Dawn Robbins - Baptist Health System
  • Nicole Rossol - Stony Brook Medicine
  • Erica Rubinstein - Mount Sinai Health System
  • Marisa Schwartz - St. Luke’s University Health Network
  • Shella Southern - Oklahoma University Health
  • Kimberly Sweeney - Roswell Park Comprehensive Cancer Center
  • Jeremiah Todd - Fairview Health Services
  • Thomas Tull - Ballad Health
  • Alpa Vyas - Stanford Health Care

Testimonials

“Human Experience in Action beautifully connects leadership strategy with the everyday moments of care that define nursing and healthcare. It reminds us that when we design systems that honor humanity, we create environments where clinicians can truly care and patients can truly heal.”

Horacio Figueroa, MSN, RN, NEA-BC, Vice President & Chief Nursing Officer Tampa General Hospital Brooksville & Spring Hill

 “Human Experience in Action articulates well substantive components of the transformation journey to patient-centered care. It is a timely, impactful reminder that placing patients at the center of care isn’t just a best practice; it is the foundation of exceptional care and an exceptional care team.”

Ken Gibbs, CEO, Maimonides Health

“Human Experience in Action elevates patient experience from a concept to a leadership responsibility, demonstrating how intentional focus on experience drives quality, safety, and organizational performance. It is essential reading for executives serious about building sustainable, highperforming healthcare organizations.”

Kim Henderson, Executive Vice President & Chief Administrative Officer, Novant Health

“Human Experience in Action makes a compelling case that human experience is not an initiative—it is a strategic imperative. Through practical insight and lived leadership experience, it shows how humanity, safety, and outcomes are inseparable.”

Shane D. Lewis, MD, FACS, ACMO, Patient Safety & Provider Quality, Intermountain Health