Global Experience Collaborative

The Global Experience Collaborative brings together Institute community members from around the world, including leaders of Global Affiliates and regional collaboratives to:

  • Inspire and grow global engagement in the experience movement
  • Create opportunities for individual, local, and regional development of experience leaders, communities and collaboratives
  • Foster content sharing through case development, webinars, and regional specific learning opportunities
  • Expand thought leadership, by nurturing and developing research into emerging experience trends and thinking

Co-chairs:

  • Marcelo Alvarenga, President, Brazilian Society of Patient Experience SOBREXP, Brazil
  • Irene Chan, Director, National Cancer Centre Singapore, Singapore

Members:

  • Ahmed Abdelkawy, Senior consultant, Ascend Solution
  • Nuria Diaz Avendano, Quality and Patient Experience Director, Quironsalud, Spain
  • David Grayson, Consultant Otolaryngologist, Te Whatu Ora Health New Zealand, New Zealand
  • Anne Marie Hadley, CXO, NSW Health, Australia
  • Sherri Huckstep, Chief Experience Officer, The Royal Women’s Hospital, Australia
  • Ana Kernkraut, Patient Experience Coordinator, Hospital Israelita Albert Einstein, Brazil
  • Amah Kouevi, CEO, French Patient Experience Institute, France
  • Ayman Naser / Alnafea, Administrative Off Duty Manager, King Abdullah Medical City in Makkah, Saudi Arabia
  • Vita Steina, Advisor to the Latvian Minister of Health | Chairman, Health ministry of Latvia, Latvia
  • Rosanne Zimmerman, Director Patient Experience & Safety, Hamilton Health Sciences, Canada
  • Chatchai Yachantha, Deputy Chief Operating Officer, Tokio Marine Life Insurance, Thailand
  • Maria Elvira Aldeco, Deputy Director of Patient Experience, Fundación Santa Fe de Bogotá, Colombia
  • Serena Bertoli-Haley, Manager, Experience in Care, First Nations Health Authority, Canada
  • Carlos Bezos Daleske, CEO, Institute for Patient Experience, Spain
  • Hiroko Fujii, Public Relations Manager, Association for Patient eXperience Japan, Japan
  • Duaa Hammoda, Director of Service Excellence - International and emerging Markets, Cleveland Clinic, US
  • Joep Paemen, SPX, Belgium
  • Anne Sophie Gresle, SPX, Spain