The Beryl Institute is proud to partner with the Arab Hospitals Federation to introduce the 6th edition of the Gold Initiative Certificate - a groundbreaking recognition honoring healthcare institutions committed to patient experience excellence across the Arab region.

Grounded in The Beryl Institute’s Experience Framework, this initiative highlights organizations that go beyond satisfaction scores to deliver truly human-centered care. Care that values patients, supports caregivers, and strengthens communities.

The Gold Initiative evaluates excellence across nine key categories, offering a clear pathway for organizations to measure progress, share stories, and lead transformational change in healthcare.