Patient Experience Advisory Board

Advisory Board members provide insights and input on the direction of the Institute and review the Institute's current resources, offering suggestions on new opportunities and areas of focus. The purpose of this group is to ensure the Institute maintains its focus on the topics of greatest importance to healthcare leaders and has a finger on the pulse of the critical issues influencing patient experience efforts.

Board Co-Chairs

Lynn Charbonneau

Director, Patient Relations/Guest Services
Tampa General Hospital

Shannon Patterson

Executive Director of Consumer and PX
Stamford Health

Board Members

Vishal Bhalla

SVP Chief Human Resource Officer & Chief Experience Officer
Atrium Health

"Dexter" Janet Borrowman, CPXP

KP National Excellence in Cancer Care Team
Kaiser Permanente

Randall Caldwell, CPXP

Director of Patient Experience
Baptist Health Louisville

Cheryl Call

Manager Volunteers, Gift Shop, Hospitality and Chaplaincy Services
Utah Valley Hospital, Intermountain Healthcare

Jennifer Carron

Patient Experience Officer
BJC Healthcare

Amanda Casillas

Director Service Excellence
Stanford Healthcare

Karen Cernock

Executive Director, Patient Experience
Cleveland Clinic Florida

Stacy Colimore

Director of Patient Experience
Johns Hopkins Health System

Linda Fisher, CAVS, MS, CEL

Regional Director, Guest Services

Tyler Gegen

Senior Director of Patient Experience
Mount Sinai Health System

Sven Gierlinger

SVP, Chief Experience Officer
Northwell Health

Brandon Jones

System Patient Experience Manager
Carilon Clinic

Namgyal Kyulo

Director, Patient Experience
City of Hope Medical Center

Cherie Lytle, CPXP

Manager of Consumer Experience
Nebraska Medicine

Katelyn Moser, CPXP

Senior Director, Patient Experience
MedStar Washington Hospital Center

Jennifer Muchow

Director, Patient Experience Excellence

Liz Paskas

SVP, Chief Patient Experience Officer
Hackensack Meridian Health

Kim Pedersen, CPXP

Director, Patient Relations
MarianJoy Rehabilitation Hospital/Northwestern Medicine

Bianca Radney

Vice President of Patient and Family Experience
Texas Health Resources

Prabhiyot Singh

Director, Customer Experience
Trinity Health

Alison Soileau

System VP, Patient Experience & Service Excellence
Ochsner Health

Garrett A. South, CPXP

Director of Patient Experience
Dignity Health California Hospital Medical Center

Alicia Wierenga

Sr. Director Patient and Family-Centered-Care
UMass Memorial Medical Center