Jennifer Carron
Patient Experience Officer
BJC Healthcare
Advisory Board members provide insights and input on the direction of the Institute and review the Institute's current resources, offering suggestions on new opportunities and areas of focus. The purpose of this group is to ensure the Institute maintains its focus on the topics of greatest importance to healthcare leaders and has a finger on the pulse of the critical issues influencing patient experience efforts.
Patient Experience Officer
BJC Healthcare
Director, Patient Relations/Guest Services
Tampa General Hospital
SVP Chief Human Resource Officer & Chief Experience Officer
Atrium Health
Operational Excellence Coach, Performance
Kaiser Permanente
Chief Experience Officer
CareMax, Inc.
Director of Patient Experience
Baptist Health Louisville
Manager Volunteers, Gift Shop, Hospitality and Chaplaincy Services
Utah Valley Hospital, Intermountain Healthcare
Director Service Excellence
Stanford Healthcare
Executive Director, Patient Experience
Cleveland Clinic Florida
Director of Patient Experience
Johns Hopkins Health System
Regional Director, Guest Services
UCHealth
SVP, Chief Experience Officer
Northwell Health
Senior Director of Patient Experience
Mount Sinai Health System
Vice President, Chief Experience Officer
AdventHealth
Director, Patient Experience
City of Hope Medical Center
Manager of Consumer Experience
Nebraska Medicine
Senior Director, Patient Experience
MedStar Washington Hospital Center
Director, Patient Experience Excellence
MercyHealth
SVP, Chief Patient Experience Officer
Hackensack Meridian Health
Executive Director of Consumer and PX
Stamford Health
Director, Patient Relations
MarianJoy Rehabilitation Hospital/Northwestern Medicine
Executive Director for VA Patient Experience
U.S. Department of Veteran Affairs, VEO
Vice President of Patient and Family Experience
Texas Health Resources
Director of Patient Experience
Dignity Health California Hospital Medical Center
Sr. Director Patient and Family-Centered-Care
UMass Memorial Medical Center