Global Council

The Global Council of The Beryl Institute is comprised of individuals committed to elevating the conversation on human experience and expanding the global experience movement by engaging with one another, sharing ideas and growing the global engagement of individuals and organizations in The Beryl Institute Community.

Council Co-Chairs

Marcelo Alvarenga

President
Brazilian Society of Patient Experience SOBREXP
Brazil

Irene Chan

Director, Office of Patient Experience
KK Women's & Children's Hospital
Singapore

Council Members

Ahmed A. Abdelkawy

Senior Consultant for Quality and Patient Experience 
King Faisal Medical Complex
Saudi Arabia

Maria Elvira Aldeco

Deputy Director of Patient Experience
Fundación Santa Fe de Bogatá
Colombia

Ayman Alnafea

Quality Manager in Executive Operation Administration
Makkah Health Cluster
Saudi Arabia

Nuria Diaz Avendano

Quality Improvement and Patient Experience Leader
Quironsalud
Spain

Serena Bertoli-Haley, MHA

Manager, Client Experience
First Nations Health Authority
Canada

Carlos Bezos Daleske

CEO
Institute for Patient Experience
Spain

Katia Colin

Founder & CEO
Instituto Nexa
Mexico

Dieter De Court

Innovation Manager
UZ Brussel
Belgium

Hiroko Fujii

Public Relations Manager
Association for Patient Experience
Japan

David Grayson

Clinical Lead Patient Experience & Patient Safety
Te Whatu Ora – Waitematā
New Zealand

Anne Marie Hadley

CXO
NSW Health
Australia

Sherri Huckstep

Chief Experience Officer
The Royal Women's Hospital
Australia

Ana Kernkraut

Patient Experience Coordinator
Hospital Israelita Albert Einstein
Brazil

Amah Kouevi

CEO
French Patient Experience Institute
France

David McNally

Head of Experience of Care
NHS England and Improvement
United Kingdom

Muneera Rasheed

Independent Professional and Former Director Patient Experience of Care
Aga Khan University

Director, Technical Unit
Pakistan

Kevin Seaman

National Patient Experience Manager
Mediclinic Southern Africa
South Africa

Vita Steina

Advisor to the Latvian Minister of Health
Chairman of The Patient Experience Association in Latvia
Latvia

Cathy Walsh

Associate Director of Patient Experience
Cheshire and Wirral Partnership Trust
United Kingdom

Chatchai Yachantha

Chief Patient Experience Officer
Bumrungrad International Hospital
Thailand

Rosanne Zimmerman

Director Patient Experience & Safety
Hamilton Health Sciences
Canada