Patient Family & Community Engagement | Global Perspective

Patient-centric culture and implications for patient engagement during the COVID-19 pandemic

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Patient Family & Community Engagement | Staff & Provider Engagement

What Does Excellent Look Like?

This webinar explores how connection and communication directly impact the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and reinforce behaviors that reflect excellence. Participants will learn how to define effective versus ineffective communication, discuss what “excellence”
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Patient Family & Community Engagement

Elevating Pediatric PX: Culture, Champions & the Power of Parent Advisors Episode Summary

This episode explores the evolution of a pediatric Patient Experience. Dive into core values, shared ownership, and practical strategies for building trust, driving change, and creating meaningful experiences for children, families, and staff.
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Patient Family & Community Engagement

Patient Perspective on Health Care Utilization at Two Free Clinics – A Qualitative Study

Millions of uninsured Americans access health care through free clinics, but their experience with the medical system is understudied. This study sought to understand patterns in free clinic patients’ experience with healthcare utilization through qualitative and descriptive analyses. Data were collected through face-to-face, open-ended interviews at two free clinics in an urban Florida community. The
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