Related content
-
Staff & Provider EngagementPrioritizing Experience: Four Considerations for Healthcare Transformation
In this learning bite, Ashley Nelson shares a compelling call to action for healthcare leaders and teams to embed human experience at the core of their work. With practical insights grounded in compassion, purpose, and co-design, Nelson outlines how experience isn’t an extra task—but the essence of how we care, lead, and connect in healthcare
Learn more -
Culture & Leadership | Staff & Provider EngagementHeartfelt and Healing: Mastering the Art of an Apology in Human Experience
In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
Learn more -
Staff & Provider EngagementCharting Your Path: Elevate Your Patient Experience Career in 2025
COMPLIMENTARY – 12pm ET / 11am CT / 10am MT / 9am PT – As the new year begins, it’s the perfect time to reflect on your professional goals and identify the skills and experiences that will propel your career forward. Whether you’re just beginning your journey in patient experience or aspiring to earn the
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events