Insights from individuals with chronic conditions in the context of COVID-19
Related content
-
Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence
Patient Advocacy Community Connection Call: Leader Rounding
This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023. *Please note: Calls do not provide patient experience education credit (PXE).
Learn more -
Patient Family & Community Engagement
Patient-centered care frameworks, models and approaches: An environmental scan
Although the definition of patient-centered care (PCC) remains unclear, researchers and healthcare professionals describe the concept as treating the patient as a unique human being with consideration for their physical and psychosocial needs and emphasize the importance of shared-decision making between patients and healthcare professionals. However, discussion around the connection and overlap between PCC and
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
How Can I Help You? Hardwiring Clerks & Receptionists Communication
Communication. Collaboration. Customer Service. Sutter Health proudly shares how these focus areas helped their frontline staff rediscover the joy in healthcare through back-to-basics training in communication and service behaviors.
Learn more