Patient Family & Community Engagement | Global Perspective

Engaging under- and/or never-engaged populations in health services: A systematic review

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Environment & Hospitality | Patient Family & Community Engagement

Elevating the Emergency Department Experience: The Impact of Experience Ambassadors

By Jill Koss, Cook Children’s Medical Center At Cook Children’s Medical Center, we are committed to continuous innovation to enhance the patient and family experience. One key area of focus has been our Emergency Department (ED), where we identified an opportunity to improve the experience of waiting—both in the waiting area and after patients are placed
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Patient Family & Community Engagement

Modeling Mutual Respect in Healthcare

By Kathy Saldana, MA, CPXP Imagine you have an interview for a job you really need. In fact, you won’t be able to pay your bills if you don’t get this job. Before entering the interview, you send a note to the interviewer that reads, “I have zero tolerance for disrespect. You will be removed
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Patient Family & Community Engagement

A Qualitative Study Patients Expectations of Private Hospitals

Objectives: This study was conducted to explore patients’ expectations and perceptions of private healthcare facilities, understand the key factors influencing their choice of such facilities, also identify elements that enhance patient satisfaction and loyalty, enabling the development of actionable recommendations to improve patient-centered care in private healthcare settings. Method: A qualitative study using thematic analysis
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