Lessons for patient experience from the voices of pediatrics and children’s hospitals

It’s More Than Just a Mattress: Multidisciplinary Process Improvement for the Disabled Patient Population

This case study sheds light on how small process changes can make a big difference in creating a positive patient experience without the need for added resources. Tampa General Hospital shares improvement techniques and the investigation methodology used by its multidisciplinary teams to influence an important process change impacting disabled patients.