Patient Family & Community Engagement

Original parts: Aging and reckoning with cystic fibrosis related kidney disease

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Patient Family & Community Engagement | Staff & Provider Engagement

The Importance of Emotional Intelligence in Patient Relations (Part 1)

The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
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Patient Family & Community Engagement

Improving Communication: Patient and Family Centered Rounds

Dr. Mikelle Key-Solle, Pediatric Hospitalist, covers five themes physicians should consider when interacting with caregivers of color and non-English-language-preferring families. These principles aim to improve communication during patient- and family-centered rounds at Duke Children’s Hospital and Health Center.
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Patient Family & Community Engagement

Transforming the Human Experience through Improved Provider Communication

On the Road with the Cone Health – June 2024 by Amy Kwiatkowski Earlier this year, I had the pleasure of meeting with the Patient Experience team at Cone Health in Greensboro, NC. I had a lively conversation with the Patient Experience team about the work they are doing and are so proud of and
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