Usefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs

Escalation Management: The Journey to Support a Culture of Mutual Respect

Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about a rise in incivility has the potential to diminish organizational trust and threaten safety and quality of care. This webinar will describe the development of escalation management training that supports colleagues in maintaining a culture of safety that preserves the caring