So much more than a “pair of brown shoes”: Triumphs of patient and other stakeholder engagement in patient-centered outcomes research

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Patient Family & Community Engagement
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This investigation evaluates the impact of learners and their post-graduate year (PGY) levels on patient satisfaction in the orthopedic outpatient clinic, an area with limited prior research. A retrospective cohort study was conducted using data from July 2020 to December 2022, involving 2,484 patients, with a 39% response rate. Satisfaction was measured via NRC Health
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Patient Family & Community Engagement
Modeling Mutual Respect in Healthcare
By Kathy Saldana, MA, CPXP Imagine you have an interview for a job you really need. In fact, you won’t be able to pay your bills if you don’t get this job. Before entering the interview, you send a note to the interviewer that reads, “I have zero tolerance for disrespect. You will be removed
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Environment & Hospitality | Patient Family & Community Engagement
Elevating the Emergency Department Experience: The Impact of Experience Ambassadors
By Jill Koss, Cook Children’s Medical Center At Cook Children’s Medical Center, we are committed to continuous innovation to enhance the patient and family experience. One key area of focus has been our Emergency Department (ED), where we identified an opportunity to improve the experience of waiting—both in the waiting area and after patients are placed
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