Culture & Leadership | Global Perspective

Building national consensus on experiences of care

Related content

Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence

Patient Advocacy Community Connection Call: Leader Rounding

This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023. *Please note: Calls do not provide patient experience education credit (PXE).
Learn more
Culture & Leadership

Leading Patient Experience through Monthly Plans: Connecting Engagement to Outcomes

Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience into daily operations. To address this, OSF developed a step-by-step approach that enabled leaders to naturally incorporate patient experience best practices into their work. Monthly plans spelled out everything leaders needed to know to be successful, from purpose and role definitions
Learn more
Culture & Leadership

Breaking the transactional mindset: A new path for healthcare leadership built on a commitment to human experience

The purpose of this paper is to review the dominance of transactional business mindsets and practices today that may foster those challenging environments and assert that the use of Service-Dominant Logic (SDL) demonstrates the importance of human relations in developing effective and sustainable organizational performance. Ultimately it can help us lead differently at all levels
Learn more