In-Language Communication Improves Patient & Family Experience

In this case study, a children’s hospital shares how a partnership with a language interpretation service company enabled their organization to better support the diverse languages of those they serve through improved communication.
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Environment & Hospitality
Maximizing the Wait: 4 Ways to Transform Lost Time in Medical Facilities into Patient Engagement
By Lauren K. Janney, Co-Founder/Chief People Officer at CXPerks For most patients, the waiting room experience in a medical facility is synonymous with frustration. Whether it’s a routine check-up or an emergency visit, the wait time often feels like lost time—an unavoidable delay in an already stressful situation. It is suggested that nearly 20%
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Environment & Hospitality | Staff & Provider Engagement
Patient Experience Coaching in Ambulatory Care
Sharing is caring. Read how Marshfield Clinic Health System improved patient experience in its medical offices through observation and coaching of care teams. Learn how Patient Experience Coaches, a novel concept in ambulatory care settings, followed the patient journey through their clinics and identified improvement areas that focus on retention and recruitment of ambulatory care
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Environment & Hospitality | Quality & Clinical Excellence
Infection Prevention and the Impact on Patient and Staff Experience
Medical staff and their patients can be exposed to a variety of fomites in the hospital setting. Fomites, or materials that are likely to carry infection, must be properly managed to prevent the spread of healthcare-associated infections (HAIs). From staff washing their scrubs at home to privacy curtains not being changed often enough – there
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