Patient Family & Community Engagement | Staff & Provider Engagement

Navigating the “Perfect Storm”: Leading with a commitment to human experience

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Innovation & Technology | Patient Family & Community Engagement

Building Trust in Healthcare: Insights from UAB Medicine’s Humanistic Care Study

Join Chris Brainard, Associate Vice President at UAB Medicine, and Amber Maraccini, VP of Healthcare Executive Advisory at Medallia, for a fireside chat on UAB’s innovative strategies to build trust in patient care. Explore how provider behaviors—like listening patiently and showing empathy—improve trust, outcomes, and patient experiences. Learn about the Medallia-Arnold P. Gold Foundation Humanism
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Patient Family & Community Engagement

Elevating Pediatric PX: Culture, Champions & the Power of Parent Advisors Episode Summary

This episode explores the evolution of a pediatric Patient Experience. Dive into core values, shared ownership, and practical strategies for building trust, driving change, and creating meaningful experiences for children, families, and staff.
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Patient Family & Community Engagement

Family Support Liaisons: Improving Experience in the ED

By Lani Knutson and Daniela Milea Children’s Wisconsin’s Emergency Department (ED) was confronted with two pressing challenges: a declining Net Promoter Score (NPS) and a significant surge in patient volume. A review of post-visit survey data revealed that 56% of negative comments over a three-month period were directly related to concerns about wait times and
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