Implementing the Most Significant Change Methodology: Measuring the Impact of Practice-Based Research and Innovation (PBRI) through a Self-Narrative
Published February 10, 2023
This paper explores the PBRI Innovation Fellowship, which provides an opportunity for health professionals to identify and lead an innovative quality improvement project to bridge an evidence-to-practice gap that will lead to improved health care practice and patient experiences.
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Innovation & Technology
Closing the Loop: Using Real-Time Feedback to Improve Patient Experience
Published June 29, 2026
Healthcare organizations have long relied on post-discharge surveys to understand the patient experience. While valuable, these tools often provide feedback too late to address concerns, recover service failures, or improve care while patients are still receiving treatment. Providence Holy Cross Medical Center sought a more proactive approach by implementing real-time patient feedback that enabled immediate
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Policy & Measurement
Volunteer Professionals Community Connection Call – Introducing the First Annual National Volunteer Services Data Dashboard
Published May 13, 2026
Volunteer programs are evolving rapidly, and leaders across the field are seeking meaningful data to better understand how their services compare, grow, and adapt. Join a conversation with the survey development team, along with our sponsor Samaritan, as we explore why this data dashboard was created and the key trends it reveals. Participants will explore
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Policy & Measurement
A systematic review of the literature on the validity, reliability, and utility of the NHS Friends and Family Test as a method for gathering feedback on and improving the experiences of patients
Published November 12, 2025
The NHS Friends and Family Test (FFT) is widely used across the National Health Service to collect patient feedback on care experiences. Given its scale and cost, there is strong public and organisational interest in the validity, reliability, and utility of the FFT. This study aimed to systematically review the literature on the validity, reliability,
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