Executive Perspectives: Why a Strategic Commitment to Human Experience is a Must

In this paper, healthcare executives from across the globe share their insights, struggles, and successes in leading with compassion, equity, and connection. Their stories affirm that human experience is not a side initiative—it is the very foundation of healthcare and a strategic imperative for every organization.

Inside you’ll find:

• Data from executives on their top priorities
• Real-world stories from leaders driving change
• Six key themes driving the future of healthcare experience
• A clear call to action for leaders to commit deeply and visibly

This white paper, based on findings from the book Return on Human Experience: Principles to Inspire Excellence in Healthcare, is both a source of inspiration and a practical guide. It connects executives with a global community of leaders and offers actionable strategies to help you shape a culture where patients, families, staff, and communities can thrive.