State of HX 2025: Thriving in the Face of Change
Published July 30, 2025
We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the Face of Change. Now in its eighth edition, this biennial report offers a clear look at how the patient experience field continues to grow and adapt amid today’s healthcare challenges.
Key findings include:
- 79% of organizations now have a formal patient experience mandate
- Staff engagement and culture remain top drivers of outcomes
- AI has emerged as a leading investment priority
- More organizations feel very positive about their progress in improving experience
Explore how organizations are advancing, measuring, and innovating to improve the human experience in healthcare.
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Triad: A Novel Team Structure Pilot and its Impact on Patient Experience in the Pediatric Emergency Department
Published November 12, 2025
Introduction: Patient experience is inextricably tied to effective communication between the care team and patient. Published trials designed to improve communication and therefore patient experience in the pediatric emergency department setting are lacking. Methods: This is a novel care team reorganization in a single tertiary care pediatric emergency department. A Triad team consisted of a
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Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
Published April 8, 2025
In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
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Pulse Check: Perspectives on Human Experience
Published September 19, 2025
Complimentary – This 30-minute session will explore key headlines from the most recent PX Pulse report and findings from the State of Human Experience 2025 study. Participants will engage in discussion on consumer perspectives on the current state of healthcare, review the biggest trends in human experience, and reflect on how these insights will impact both
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Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events