Grievance Panels: An Alternative to a Grievance Committee
Published February 21, 2023
During this webinar, you will learn about a new approach to grievance resolution through the use of grievance panels versus a committee. The approach includes key leaders who can make changes within the organization as a result of patient complaints. This new process also provides an opportunity for patients to appeal decisions and responses from the hospital and request review of their grievance at a higher level within senior management.
Lynn Charbonneau MBA, CPXP | Director, Patient Relations and Guest Services, Tampa General Hospital
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement
Published April 21, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection?
Learn more -
Patient Family & Community Engagement
PFAC Series – PX Chat: Starting a PFAC
Published October 1, 2025
12pm ET / 11am CT / 10am MT / 9am PT – Learn the foundational steps to create a strong and effective PFAC, from defining purpose and recruiting members to setting up structures for meaningful collaboration. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family
Learn more -
Patient Family & Community Engagement
Communicating Effectively when Engaging People with Lived Experience in Mental Health and Substance use Health Research: A Qualitative Descriptive Study
Published November 12, 2025
Background. People with lived experience of mental health and/or substance use challenges and families (PWLE/F) are increasingly engaged in research, providing positive impacts. However, effective engagement can be challenging, including ensuring effective communication. This qualitative study sought to understand the communication preferences of PWLE/F who are engaged in mental health and substance use health research.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events