Grievance Panels: An Alternative to a Grievance Committee
During this webinar, you will learn about a new approach to grievance resolution through the use of grievance panels versus a committee. The approach includes key leaders who can make changes within the organization as a result of patient complaints. This new process also provides an opportunity for patients to appeal decisions and responses from the hospital and request review of their grievance at a higher level within senior management.
Lynn Charbonneau MBA, CPXP | Director, Patient Relations and Guest Services, Tampa General Hospital
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Infrastructure & GovernanceED Patient Loyalty Scores Nearly Double Through an Innovative Patient Navigator Role
2pm ET / 1pm CT / 12pm MT / 11am PT – The ED clinical patient navigator (PN) role addresses experience gaps related to wait times, communication, teamwork, and personalized care during visits. By creating a patient experience value stream map, we identified the need for the PN role, focusing on patients at risk for
Learn more -
Culture & LeadershipCPXP Informational Webinar: Your Guide to the CPXP Credentialing Process (June 2025)
Complimentary – 12pm ET / 11am CT / 10am MT / 9am PT – Join us for an insightful informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CPXP (Certified Patient Experience Professional) credential, designed for human experience professionals. During
Learn more -
Culture & Leadership | Staff & Provider EngagementONE Sutter Experience of Care, a 3-Step Communication Standard
2pm ET / 1pm CT / 12pm MT / 11am PT – Sutter Health’s vision for Destination 2030 includes the ONE Sutter Experience of Care, a communication standard with three simple steps: Warm Welcome, Narration of Care/Service, and Fond Farewell. This approach ensures every person feels seen, heard, and connected throughout their care journey. Speakers
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Grievance Panels: An Alternative to a Grievance Committee
$49.00
PURCHASE NOW