Measurement, Scorecards and Data

This connection call discusses measurement tools, how the recent update to OAS CAHPS may have changed survey collection strategies and ways organizations are distributing their survey data.
Related content
-
Policy & Measurement
Factors Influencing Patient Satisfaction with Zambia’s National Health Insurance Scheme: A Systematic Literature Review using Empirical Evidence from Nigeria and Ghana
Universal Health Coverage (UHC) has become important for African nations as they strive to provide equitable healthcare access to all citizens. Implementing a successful National Health Insurance Scheme (NHIS) is crucial to achieving this goal. In pursuit of achieving UHC, Zambia launched the NHIS in 2019 with the ambitious goal of reaching 100% coverage by
Learn more -
Policy & Measurement
Enhancing Post-Visit Communication: A Quality Improvement Initiative
With grant funding from The Beryl Institute, Briargate Outpatient Specialty Care Clinic at Children’s Hospital Colorado launched a quality improvement project to tackle the decline in patient and family experience scores concerning post-visit communication. By implementing targeted interventions, the clinic increased the percentage of families who felt well-informed about handling questions after visits from 72%
Learn more -
Policy & Measurement
Enhancing Patient Care in FQHCs: The Essential Role of a Communication Plan
By Nikki Garcia, CPXP, Patient Experience Officer FQHCs are instrumental in providing essential healthcare services to underserved communities. Their mission to offer accessible and high-quality care drives their daily operations and influences their approach to addressing the specific needs of their patient populations. By employing effective communication strategies, FQHCs ensure they remain responsive to the
Learn more