Nonviolent Communication to Improve the Human Experience
2pm ET / 1pm CT / 12pm MT / 11am PT – Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying feelings, understanding needs, and connecting with values that shape actions and motivations. These practical techniques empower you to handle challenging conversations with confidence, reduce bias, and foster healthier workplace interactions. Gain skills to uncover the root causes of conflict, build mutual understanding, and strengthen relationships. Join us to reimagine your approach to conflict management and navigate difficult discussions more effectively.
Zoie Newman, MA, CPXP | Human Experience Consultant, PeaceHealth
Learning Objectives
-Strengthen the ability to observe the actions of others and discern the thoughts of observing vs the thoughts of evaluating.
-Develop a knowledge of what emotions are and are not, and build a better articulation of authentic emotions.
-Discover how to express and ask for the needs, values, and desires of ourselves and others that support our emotional state.
-Practice generating requests of others that will make meaningful change and allow for better resolution to conflicts.
Non-members can purchase webinars at a cost of $49 each.
If this is a sponsored webinar, your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
Related content
-
Staff & Provider Engagement
PX Ownership at the Frontline: Innovating an Experience Champions Program
Is your PX team “spinning a lot of plates”? Windie Her shares how UC Health, a huge system supported by only 12 Patient Experience Professionals, faces the challenge of managing numerous tasks while improving experience. To keep its plates from dropping, UC Health developed an Experience Champions program involving 665 frontline staff members across 111
Learn more -
Culture & Leadership | Quality & Clinical Excellence
Empowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients
Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their healthcare needs. The session will cover specialized healthcare considerations, Standards of Care, and the impact of Social Determinants of Health on this population. Participants will explore the differences between sexual orientation (SO) and gender identity (GI), the importance of related data,
Learn more -
Culture & Leadership
Leading Patient Experience through Monthly Plans: Connecting Engagement to Outcomes
Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience into daily operations. To address this, OSF developed a step-by-step approach that enabled leaders to naturally incorporate patient experience best practices into their work. Monthly plans spelled out everything leaders needed to know to be successful, from purpose and role definitions
Learn more