NEW RELEASE

Return on Human Experience:
Eight Principles to Inspire Excellence in Healthcare

In Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, Jason Wolf and Stacy Palmer of The Beryl Institute demonstrate that if organizations want to transform the experience they provide, achieve the results they aspire to, and realize a return on human experience, they must take an integrated approach.

This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.

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Testimonials

"This wonderful, easy-to-read book describes the state of the science and the state of the art, so everyone who wants to improve the human experience in healthcare has a playbook for achieving breakthroughs in their organizations.”

Wendy Leebov, Author and Activist for Transforming the Patient Experience, Founder, Language of Caring

“In embracing the needs and perspectives of everybody from the patient to the caregiver, from the workforce to the community, Return on Human Experience reveals a compelling blueprint for a true healthcare movement and raises the rallying cry for a broader, inclusive commitment to the human experience.”

Dennis W. Pullin, FACHE, President and CEO, Virtua Health

“Transforming healthcare starts with a commitment to human experience. Return on Human Experience provides a roadmap for healthcare leaders, practitioners, and anyone seeking to create a more equitable and patient-centered system.”

Alina Moran, MPA, FACHE, FABC, President, Dignity Health - California Hospital Medical Center

“This book is a phenomenal compendium of the framework and principles that have taken us from a tactical focus on “patient experience” to a visionary understanding of “human experience.” I strongly recommend Return on Human Experience as a phenomenal go-to resource for any leader who wants to understand and transform the experience for all within their organization”

Rick Evans, SVP and Chief Experience Officer, New York-Presbyterian Hospita

Reviews

“Return on Human Experience is a beacon of hope and inspiration for all in healthcare. This book brilliantly captures the essence of what it means to create environments where every interaction exudes compassion, and every moment feels deeply personal. A must-read for anyone committed to transforming healthcare, it showcases a global community’s collective wisdom and unwavering dedication to fostering a culture of genuine care and healing.” 

 Anne Marie Hadley, Chief experience officer, NSW Health 

“Finding your way through the valley of human experience in healthcare will be much easier with this book. It gathers core principles, powerful illustrations, and wise advice. If you are committed to bringing human experience in healthcare to the next level, you’ll find not only why it is important but also how you can achieve it. This book is indispensable!”  

 Amah Kouevi, CEO, French Patient Experience Institute 

“Thank you to Jason Wolf and Stacy Palmer for critically explaining the value of human caring in healthcare for our patients and families, our healthcare professionals, and the communities we serve. Return on Human Experience is the prescription we all need to guide our experience strategies and to achieve success.” 

 Alexie Puran, MD, MS, FACEP, FAAP, CPXP, Pediatric emergency medicine physician, NYC Health + Hospitals/Harlem, Assistant professor of clinical pediatrics, Columbia University 

“The Beryl Institute is the greatest example of how to connect people through a common purpose and mobilize a global community to share knowledge. Return on Human Experience translates a journey of learning and collective growth that will help you to put in practice the core principles of people-centered care and human experience in healthcare.” 

Marcelo Alvarenga, MD, MSc, CPXP, CEO, ConectaExp, Cofounder and president, SOBREXP, Brazilian Society of Patient Experience and Person-Centered Care