Voices of Physician Practices and Medical Groups
Anticipating the implementation of the CG-CAHPS surveys, but more so in recognizing the importance of patient experience across the continuum of care, including the critical area of physician practices, The Beryl Institute looked to explore further the state of patient experience in the physician practice setting. This paper reviews quantitative survey results from the Institute’s 2013 patient experience benchmarking research. It then broadens an exploration of the topic with interviews focused on determining proven practices, drivers of patient experience success, and the roadblocks to improving the patient experience in physician practices and medical groups.
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Environment & Hospitality | Quality & Clinical Excellence | Staff & Provider Engagement
PX Chat: Structuring Your PX Efforts
1pm ET / 12pm CT / 11am MT / 10am PT – How are experience efforts structured within your organization? What works well and what lessons have you learned throughout your experience journeys? Join The Beryl Institute community for an opportunity to connect with your peers and discuss big questions in healthcare centered around the
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Developing an Interactive Behavioral Based Training Program
This webinar, How to Develop an Interactive Behavioral Based Training Program that Aligns with Employee and Patient Feedback around Improvement Opportunities, will provide step by step guidance to develop a training program with a focus on behavioral based learning. The program uses storytelling and staff and patient feedback to “connect the dots” in the human
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Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
2pm ET / 1pm CT / 12pm MT / 11am PT – As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your
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