PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – September 2021
This report reveals reveals significant findings at a critical time for the U.S. healthcare system. Still challenged by the pandemic, we explore the impact COVID has had on consumer decision-making and perspective. In addition, the realities of health disparities and health equity are examined a year after these questions were first explored.
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Patient Advocacy Community Connection Call: Effective Practices for Complaint and Grievance Recording and Reporting
In the ever-evolving landscape of healthcare, patient relations play a crucial role in ensuring a positive patient experience. Effective complaint and grievance recording and reporting are fundamental components of this process, directly impacting patient satisfaction, trust, and overall care quality. Join the Patient Advocacy Community for an insightful discussion of effective practices for managing patient
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Policy & Measurement
Factors Influencing Patient Satisfaction with Zambia’s National Health Insurance Scheme: A Systematic Literature Review using Empirical Evidence from Nigeria and Ghana
Universal Health Coverage (UHC) has become important for African nations as they strive to provide equitable healthcare access to all citizens. Implementing a successful National Health Insurance Scheme (NHIS) is crucial to achieving this goal. In pursuit of achieving UHC, Zambia launched the NHIS in 2019 with the ambitious goal of reaching 100% coverage by
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Patient Family & Community Engagement | Policy & Measurement
Staffing Patient Advocacy using Outcome Measures
Hear an overview of the research that went into developing a Patient Advocate staffing model for more than 550 Patient Advocates spanning a 154 VA Medical Centers.
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