Transforming Care in the Ambulatory Setting
Published September 2, 2019
CJ Merrill, Chief Patient Experience Officer at Mission Health System, shares how they took The Beryl Institute’s patient experience definition one step further by focusing on their patients’ and families’ experiences in the ambulatory setting.
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Staff & Provider Engagement
The Hand We Hold: Reflections on Empathetic Practice in Medicine
Published November 12, 2025
In this narrative, I reflect on an early clinical encounter that reshaped my understanding of what it means to provide patient-centered care. As a medical student, I entered the exam room with a preset algorithm of what to say and how to act. Yet, when faced with a patient whose suffering could not be measured
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Culture & Leadership | Staff & Provider Engagement
Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement
Published April 21, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection?
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Staff & Provider Engagement
Re-Recruitment: An Essential Aspect of Human Experience
Published May 5, 2025
Healthcare staffing is a major issue facing leaders at all levels and is affected by turnover rates in “The Great Resignation,” as well as the issue of burnout, moral injury, and turnover. In seeking to deal with defining and making human experience as reality, these factors affect every level, from patient experience to workforce experience
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events