What Healthcare Can Learn from Others
Richard Corder, Assistant Vice President for CRICO Strategies, shares from his prior experience in the hotel business industry and how it relates to improving service and safety in healthcare. Richard outlines six key hospitality lessons that are practiced by many other successful industries and is guided by personally accountable leaders.
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Culture & Leadership | Infrastructure & Governance | Innovation & TechnologyED Processes & Improvements: Implementation Best Practices & Outcomes
In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider EngagementPX Chat: Leading with Pride – Navigating Patient Experience in Today’s Political Climate
2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for a special PX Chat hosted by The Beryl Institute, created specifically for members and allies of the LGBTQ+ community working in patient experience. This virtual gathering is a dedicated space to connect, reflect, and support one another as we navigate
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Culture & LeadershipLeading Patient Experience through Monthly Plans: Connecting Engagement to Outcomes
Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience into daily operations. To address this, OSF developed a step-by-step approach that enabled leaders to naturally incorporate patient experience best practices into their work. Monthly plans spelled out everything leaders needed to know to be successful, from purpose and role definitions
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PX ConnectBecome a member for access to this resource and more:
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events