What Families Can Teach Us about Patient Experience
D’Anna Holmes, Program Manager, Patient Engagement, Northwestern Memorial Hospital, shares her patient experience journey as a mom and provides three things she’s learned from her experiences to apply every day as a patient experience professional.
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Patient Family & Community Engagement
Listening as medicine: A thematic analysis
Realizations of the importance of “the art of medicine” in trust-building and patient satisfaction have resulted in the incorporation of narrative medicine programs into training curricula. By learning how to respond to patient stories as well as communicate their own, healthcare providers can ensure that their patients feel heard and respected. This study seeks to
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Patient Family & Community Engagement | Quality & Clinical Excellence
Kindness is Good Medicine: Research in Increasing Kind Behaviors in Healthcare
By Jeannette Maré Like many people who are drawn to human experience work in healthcare, I experienced a tragedy that changed everything about how I understand myself. Just before his third birthday, my son Ben died suddenly and unexpectedly of a croup virus. I am not being hyperbolic when I say that I didn’t think
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