Enhancing the Patient Experience for People with Disabilities through Diversity & Inclusion Practices
We recognized the need to strengthen our health system’s ability to provide a more positive experience for patients with disabilities. The Office for Diversity and Inclusion joined forces with the Office of Service Excellence and Patient Experience to increase awareness and address this challenge
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Patient Family & Community Engagement | Quality & Clinical Excellence
Lonely No More: Bedside Visit Programs
Erica Luciano, Program Manager, Volunteer Services, UChicago Medicine Kathleen McIntire, CAVS | Director, Volunteer Services | Kaiser Permanente Los Angeles Being in a hospital can be frightening, painful, and oftentimes overwhelming for patients. But those without family members or friends to visit them may face the extra burden of loneliness. Loneliness has consequences that may
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Patient Family & Community Engagement
Effectively leveraging patient comments for strategic improvement
“The surveys that are used to benchmark health system performances fail to provide a complete view of what patients experience when they seek care.” Mary Kay O’Connor, Founder & CEO of PatientsVoices shares the value of utilizing patient comments to obtain a clear view of what really matters to patients.
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Patient Family & Community Engagement | Staff & Provider Engagement
Using Design Thinking Principles to Reduce Healthcare Barriers & Improve Access
This learning bite brings to light the importance of understanding our patients’ barriers in healthcare. Learn how design thinking can be a tool to improve experience. Through the human-centered approach of design thinking, we can integrate the needs of the people into our processes and procedures that create more equitable experiences for those in our
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